Our Salon Policy
Booking Policy
Appointments are required, as we do not accept walk-in clients. To ensure availability and provide each guest with the highest level of service, all appointments must be scheduled in advance. We offer a complimentary consultation to all clients to ensure you feel comfortable, confident, and on the same page with your stylist before your service begins.
Appointments can be conveniently booked through our online booking system or by calling the salon at (609) 812-5448. A valid credit card is required to be kept securely on file in order to reserve any appointment. We recommend booking in advance, especially for evenings, weekends, and specialty services, as appointment availability may be limited. To ensure safety for our stylists and clients we do not allow any extra guests at the time of your appointment. If client is under the age of 18 they must be accompanied by an adult.
Cancellation & No-Show Policy
To help our clients avoid cancellation fees, we send appointment confirmations 72 hours in advance, allowing ample time to make any necessary changes before our 48-hour cancellation window.
Appointments canceled with less than 48 hours' notice, as well as no-show appointments, will be charged 50% of the scheduled service total. By booking an appointment, clients authorize the salon to charge the credit card on file for any applicable cancellation or no-show fees. Clients with an outstanding cancellation or no-show balance will be unable to book future appointments until the balance has been paid in full. We appreciate your understanding and cooperation, as last-minute cancellations and no-shows impact our stylists and other clients waiting for appointment availability.
Late Arrival Policy
We understand that sometimes life happens and running late is unavoidable. To help keep our schedule running smoothly and respect all guests' appointment times, we offer a 15-minute grace period for all appointments.
• If you arrive within 15 minutes of your scheduled appointment time, we will do our best to provide your full service as scheduled.
• If you arrive more than 15 minutes late, we may need to shorten, modify, or reschedule your appointment based on the remaining time available.
• Guests arriving 15 minutes or more late without prior notice may be considered a missed appointment and may be subject to our cancellation/no-show policy.
• If you're running late, please call or text us as soon as possible so we can determine the best way to accommodate you.
Thank you for understanding and helping us stay on time for all of our guests.
Rescheduling Policy
We understand that schedules can change and are happy to accommodate appointment rescheduling when notice is given in advance. Clients may reschedule their appointment up to three times within the same week without penalty.
If an appointment is rescheduled more than three times, a non-refundable deposit will be required to secure any future appointment bookings. This deposit will be applied toward the scheduled service but will be forfeited if the appointment is canceled, missed, or repeatedly rescheduled.
We appreciate your understanding, as frequent appointment changes can impact our stylists' schedules and limit availability for other clients.
Service Adjustment Policy
We want you to love your hair and feel confident with your results. If you are unsatisfied with your service, please contact us within 7 days of your appointment so we can discuss any necessary adjustments. Complimentary service adjustments are available only within 7 days of the original service date.
Please note that service adjustments are not available for color corrections or services that require multiple appointments to achieve the desired result. Prior to your service, your stylist will provide a thorough consultation and discuss realistic expectations, timing, maintenance, and the process required to achieve your hair goals.
If you choose to have your hair adjusted or corrected by another salon after your appointment with us, any future adjustments requested at our salon will be treated as a new service and charged at 100% of the service price.
We do not offer refunds on services. Our commitment is to work with you to ensure your satisfaction through appropriate service adjustments when applicable.
Retail Product Return & Exchange Policy
We stand behind every product we offer in our salon and are committed to helping you achieve the best results at home. During your visit, we take the time to explain how much product to use, how often to use it, and the proper application techniques to ensure you get the most out of your purchase.
If a product is not performing as expected, you are welcome to bring it back so we can discuss your concerns. We may recommend an alternative product better suited to your needs or provide additional guidance on proper usage.
Due to health and sanitation regulations, opened products cannot be resold or reused. Therefore, we do not offer refunds on retail products.
However, opened products may be exchanged for another product of equal or greater value within 14 days of purchase.
Thank you for understanding and supporting our salon's commitment to quality, safety, and exceptional service.